FAQ

Do you deliver anywhere in Hong Kong?

Yes! We offer FREE delivery on all our orders, anywhere in Hong Kong.

How long does it take to fill the spa with water?

The hot tubs take about 10-20 minutes to fill, depending on the size of the hose and the tub. Remember to observe the initial filling of the spa for several minutes in order to make sure that the spa is well setup and the bottom is flat.

How long does it take to set up?

The tubs are really easy set up and maintain, and the manuals included are very thorough. You definitely don’t need any expert knowledge or special tools. You lay out your hot tub, attach the motor unit, plug the motor unit into your household socket and inflate the hot tub. From there, you make sure the hot tub is in the exact position you want it, and then you fill it with water using a garden hose. In total, it takes about an hour from taking the hot tub out of the box until it’s filled with water and ready for you to put on the cover and turn on the water heater.

How often should the water be changed?

If properly filtered and chemically balanced, water should last through a summer season. You can reduce the need for water changes by keeping your spa covered when not in use, testing the water regularly to ensure proper chemical balance, operating the pump for an adequate number of hours each day, keeping the filter pump cartridge clean, and replacing the cartridge when needed.

How do you change the water?

The water drains out of the bottom on the hot tub. It’s a good idea to set up near a drainage system, or use a drainage pump to reverse the water back into your hose.

Does the hot tub need to replace filters once every often?

The filters should be replaced every 3-4 weeks, depending on how often you use it, and the water quality. You should also clean the filter cartridge with a hose every 1-2 weeks. If the filter cartridge remains to be soiled and discoloured, the filter cartridge should then be replaced.

What are the ongoing costs of owning an inflatable hot tub?

As well as how much it costs to buy your inflatable hot tub, you need to think about how much it’s going to cost to run. There are three areas you need to think about: water costs, energy costs, and water maintenance to keep your hot tub water clean and hygienic. Additional water costs are minimal in Hong Kong, and we found that heating an inflatable hot tub added about 200-300 HKD to our electric bill each month, depending on the season. Using chemicals is a whole separate area of owning an inflatable hot tub, and understandably something that a lot of new owners worry about. Buying the chemicals you need involves a small outlay, and we offer a range of chemicals and cleaning equipment, starting from 290 HKD for a one years supply of sanitising tablets, and 390 HKD for a simple water test kit that can be used up to 25 times. You will also need to change your filters every 3-4 weeks, which ads about 50 HKD to the monthly maintenance cost of ownership.

How long does it take to heat up?

The heat increases a rate of 1.5 to 2.5°C per hour. If the water temperature starts out at 30°C (75F), and you want to warm water to 38°C (100F), it'll take about 3-6 hours.

Does the water stay warm?

Yes! The water stays at the temperature selected on the control panel (maximum 40-42 degrees Celsius) with the heater on.

What is covered under the 6 month manufacturers warranty?

All our Hot Tubs and Swimming Pools are covered by a 6 month manufacturers warranty. This covers manufacturing defects discovered while unpacking the product or during use, within the limits of use and respectful of warnings and instructions given within the user’s manual. It covers the damaged parts, and not the entire set. The manufacturers warranty does not cover product damaged due to human error, external environment or negligence, such as new punctures, which can be resolved using the repair kit provided, or new system error codes, which can be resolved using the owners manual. This warranty applies only to products which have not been modified by any third parties or used for commercial purposes. The product must be stored and handled in accordance with the technical recommendations.

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