退款政策

Please read carefully before placing an order.

Non-damaged products are all non-refundable and non-returnable after the order is placed.

All inflatable hot tubs, above ground swimming pools and water sport items sold by Hong Kong Hot Tubs also come with a 6 month manufacturers warranty. Shipping is not included with or without the warranty. This covers manufacturing defects discovered while unpacking the product or during the first 6 months of use, within the limits of use and respectful of warnings and instructions given within the user’s manual. It covers the damaged parts only, and not the entire set. The manufacturers warranty does not cover product damaged due to human error, external environment or negligence, such as new punctures, which can be resolved using the repair kit provided, or new system error codes, which can be resolved using the owners manual. This warranty applies only to products which have not been modified by any third parties or used for commercial purposes. The product must be stored and handled in accordance with the technical recommendations.

To be eligible for an exchange, the defective item must be in its original packaging with tags included. You’ll also need the receipt or proof of purchase.

To start an exchange request, you can contact us at hello@hkhottubs.com. If your exchange is accepted, we will arrange shipping, as well as instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Warranty

All our Hot Tubs, Swimming Pools and water sport items are covered by a 6 month manufacturers warranty. Shipping is not included with or without the warranty. This covers manufacturing defects discovered while unpacking the product or during use, within the limits of use and respectful of warnings and instructions given within the user’s manual. It covers the damaged parts, and not the entire set. The manufacturers warranty does not cover product damaged due to human error, external environment or negligence, such as new punctures, which can be resolved using the repair kit provided, or new system error codes, which can be resolved using the owners manual. This warranty applies only to products which have not been modified by any third parties or used for commercial purposes. The product must be stored and handled in accordance with the technical recommendations.