運送政策

2022/06/01 Special shipping arrangement:

Thanks for shopping with us in HK Hot Tubs. Most of the items including hot tubs, swimming pools, water sports and accessories can be deliver to our customers approx. 5 to 7 business days with SF Express (including tracking number). However the delivery time might still be affected by the government policy. If you have any concern about the shipping time, please feel free to contact our Customer Service Hotline with Whatsapp (852)9481-5759 or email Hello@hkhottubs.com before your purchase. Once your order is submitted, there will be no cancellation. Please read the shipping policy carefully. Again, we appreciate your business and thanks for shopping with us.

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2022/03/05 Special shipping arrangement:

Thanks for shopping with us in HK Hot Tubs. The fifth wave of COVID-19 in Hong Kong is severe. We have been sticking to our posts and continuing to serve customers with whole heart. With the further aggravation of the epidemic, the number of confirmed cases and restricted buildings for compulsory inspection continued to rise every day, coupled with various epidemic control, epidemic prevention and isolation policies, which brought huge pressure on the company's delivery services. Facing the challenging environment and uncontrollable factors under the epidemic, starting from 5 March 2022, most items take at least 2 weeks to deliver. We are very grateful to customers for their understanding and support to HK Hot Tubs. The current epidemic has affected the operation of delivery to various degrees. The transit time of all shipments will not be guaranteed, we sincerely thank customers for their great understanding. At this special moment, for buildings without lift or for product that can only access through staircases, there will be additional delivery charge of HKD$150 per floor, every ten steps count as one floor, if the remaining steps are less than ten steps still count as one floor.

Once your order is submitted, there will be no cancellation. Please read the shipping policy carefully. Again, we appreciate your business and thanks for shopping with us.

For further enquiries, please contact our Customer Service Hotline with Whatsapp (852)9481-5759 or email Hello@hkhottubs.com.

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We offer FREE shipping on ALL Hong Kong, China and Macau orders. Our deliveries take approx. 5 to 7 business days with SF Express (including tracking number).

We do not deliver orders over 30kg to the outlying islands (Lamma, Cheung Chau, etc.). These items must be delivered to an alternative address and transport (GoGoVan, Ferry and VV) arranged separately by the receiver.